So a little knitting did get done while we were vacationing. I knit in the car for most of our travelling, working on the Gathered Scarf. Nice, easy, mindless knitting. Perfect for a long car ride with constant interruptions from the bored children sitting behind you. I began it in the line-up for the border crossing from BC into Washington State. I'm using Knit Picks Gloss fingering weight yarn and size 7 & 9 needles. It's producing a lovely fabric, I can't wait to wear it this fall! It's only a couple of feet long at this point, but it'll be a good travelling project to work on at work in the coming months.
A few months back, for my birthday, I received a ball winder and swift from KnitPicks. Because of our crazy double move I only just recently had a chance to wind up some yarn with it. I was very disappointed. The swift is a bit rough around the edges, not a nice smooth wood like I would have expected, but that is something I can live with. The disappointing part was the ball winder. No matter what I did it would not produce lovely looking yarn cakes like I have seen all over the Internet, and in person from my friends. In fact, one of my friends owns the KnitPicks ball winder and her cakes come out awesome. So I went on to every knitters favorite website, Ravelry, and onto the forums where I found a whole thread about this particular ball winder. Turns out I wasn't the only one to get crazy lopsided piles of yarn, it wasn't me, it was a problem with the actual winder. So late on a Sunday night I sent an email to KnitPicks, not expecting a response for a while, I mean, they were closed and all, but low and behold, immediately the next morning I had a response apologizing for my funky ball winder and that they would send another out in the mail to me immediately! They didn't even want the old one back! They said just to chuck it! Crazy!
I have always heard good things about the customer service from KnitPicks, but this was my first experience with it, and I have to say I am thoroughly impressed!
Anyways, my ball winder has crossed the Canadian Border (according to Canada Post), and I expect it will arrive any day now. I'll let you know how the new one works.
Monday, August 31, 2009
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Wow, very cool about the Knit Picks customer Service!
ReplyDeleteExcellent!
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